Refund policy
Returns & Refunds Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be:
- In the same condition as received
- Unworn and unused
- With original tags
- In its original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Threaded.knotss@gmail.com
All return requests are handled via email. Once your return is reviewed and approved, we will provide detailed instructions on how to proceed.
Important:
Items sent back without first contacting us will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at:
threaded.knotss@gmail.com
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized items
- Personal care goods
- Perishable items
We also do not accept returns for:
- Sale items
- Gift cards
If you have questions about your item, feel free to contact us before purchasing.
Exchanges
The fastest way to get a different item is to request a return first.
Once your return is approved, you can place a new order for the desired item.
Refunds
We will notify you once we’ve received and inspected your return.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at: threaded.knotss@gmail.com